Privacy Policy

Privacy Policy

At National Sameday, we’re committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information about visitors to our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

We may update this Policy from time to time, so please check this page occasionally to ensure that you are happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions about this Policy or our privacy practices should be directed to:

Email: support@nationalsameday.com
Address: National Sameday, Unit 1 Airport Executive Park, President Way, Luton, LU2 9NY
Phone: 01582 400 200

Who are we?

We’re National Sameday, the leading AOG, Time Critical Aviation, and Airside Transport provider in the UK. We are a same-day courier business providing urgent express logistics and aviation logistics solutions to a diverse range of industries 24/7, 365 days a year.

Our mobile applications, websites, and online services (“Sites”) are owned and operated by National Sameday, a company registered in England. We are the data controller for the Sites, responsible for deciding how your personal data is processed and for what purposes.

How do we collect information from you?

We collect information when you use our website, for example, when:

• You contact us about courier or logistics services
• You apply to be a subcontractor or client
• You submit a job application
• You register to receive communications

Where is your information stored?

All data we process is stored securely within the United Kingdom (UK) or the European Economic Area (EEA).
Staff operating in these areas may process your information in accordance with UK GDPR standards. These staff may include those involved in support services, payment processing, or fulfilment.

We use strong technical measures and organisational controls to protect your data, including:

• Secure servers
• Encrypted communications via SSL
• Password-protected access

While we do our best to secure your personal information, transmission via the internet is not 100% secure. Once received, we apply strict security procedures to prevent unauthorised access.

What type of information do we collect?

We may collect:

• Name, address, phone number, email address
• IP address, browser type, and site usage
• CV and employment history (if applying for a role)
• Payment details (processed by secure third parties – not stored by us)

We do not collect more information than necessary and do not retain it for longer than required.

How is your information used?

We use your information to:

• Provide and improve services
• Process enquiries, job applications, and service requests
• Fulfil our contractual and legal obligations
• Notify you of service updates or changes
• Send you requested communications or promotional offers (with consent)

We may contact you by email, phone, SMS, or post if you’ve opted in.

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity: for processing orders and enquiries
• Legitimate interests: to improve services and marketing (unless you opt out)
• Consent: for direct marketing communications
• Legal obligation: for compliance with financial or legal requirements

Who has access to your data?

We will not sell or rent your information. We only share it:

• With trusted third-party service providers (e.g. payment processors, logistics partners)
• If required by law (e.g. court orders, fraud prevention)
• With your consent or when contractually necessary

We ensure third parties adhere to appropriate security and confidentiality standards.

Your Rights under UK GDPR

You have the right to:

• Access a copy of your personal data
• Correct inaccuracies
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Data portability (receive your data in a usable format)
• Withdraw consent (if processing is based on consent)

To exercise any of these rights, contact us at support@nationalsameday.com.

We may charge a reasonable fee (or refuse requests) if a request is unfounded or excessive.

Children under 16

This website is not intended for children. If you are under 16, please get permission from a parent or guardian before providing any personal information.

Cookies

Like many websites, we use cookies to improve user experience and monitor traffic. These are stored on your device and can be controlled or disabled in your browser settings.

See our Cookies Policy for more details.

Links to other websites

Our site may contain links to third-party websites. This Policy only applies to our website. We are not responsible for the privacy practices of other sites.

Transferring data outside the UK/EEA

Where we transfer your data outside the UK/EEA, we will:

• Use UK-approved Standard Contractual Clauses (SCCs)
• Ensure appropriate safeguards are in place
• Only transfer where necessary for service delivery

Profiling & Automated Decision Making

We may use profiling to tailor services or marketing. You have the right to object to this at any time.

Security

We take data security seriously and use:

• 128-bit SSL encryption
• Firewalls
• Staff training on data protection

Review of this Policy

This Privacy Policy is reviewed regularly to ensure compliance with UK data protection law.
Last reviewed: August 2025