National Sameday – Mobile Application Terms & Conditions and Privacy Policy
Last Updated: August 2025
1. Terms & Conditions for Mobile App Use
These terms set out the conditions for using the National Sameday mobile application (the “NSD App”) and for carrying out courier services on behalf of National Sameday Trucking Ltd.
Invoices and Proof of Delivery
All invoices must be addressed to National Sameday Trucking Ltd.
All drivers must carry a valid driving licence and company ID.
A clear photograph of the Proof of Delivery (POD) must be sent via text or uploaded immediately upon job completion.
Original invoices, PODs, and statements must be sent by post to ensure payment. Retain a certificate of postage for any payment dispute where items are not received.
Rates, Charges, and Payment Terms
Return load rates are capped at 25% of the forward rate.
Cancellation or additional charges must be approved in writing by an Operations Controller and booked via CX.
Waiting time is payable only after 30 minutes, up to a maximum of £10 per hour pro rata.
Toll road receipts must be included with invoices if applicable.
All deliveries must be made in a dedicated vehicle – co-loading is not permitted.
Any issues with loading, delivery, or quantity must be reported at the point of collection.
Payments to non-UK bank accounts will incur a £25 banking charge.
Payments are made on the first Tuesday of the month following 30 days end-of-month from invoice date, subject to receipt of the invoice, hard copy PODs, and month-end statement. Invoices must be dated in the same month as the delivery.
We do not pay factoring companies. If you factor invoices, payments will be sent directly to you unless your bank details are provided.
Accounts Queries
All account queries must be submitted in writing to accounts@nationalsameday.com. Telephone queries will not be accepted.
2. Mobile Application Privacy Policy
National Sameday is committed to protecting and respecting your privacy. This policy explains how we collect, use, and store personal information when you use our website or the NSD App.
2.1 Who We Are
National Sameday is a UK-registered courier company specialising in time-critical aviation logistics. We are the data controller for the NSD App and related services.
2.2 Information We Collect
We collect personal information in the following ways:
Directly from you when you register to use the NSD App, provide contact details, respond to jobs, or send us PODs.
Automatically when you use the App, including device type, operating system, unique device ID, IP address, app usage data, and (during active deliveries) GPS location.
From third parties such as trusted service providers necessary to deliver our services.
2.3 Location Data
We use GPS to track your precise location while you are completing deliveries for National Sameday. This allows us to update clients and monitor consignments in real time. Location tracking is active only during job activities. Turning off location services will disable essential app functions and may prevent us from assigning jobs to you.
2.4 How We Use Your Information
We process your personal data for the following purposes, under the lawful bases of performance of a contract, legitimate interests, and consent where applicable:
Managing bookings, deliveries, and payments.
Communicating important job updates and operational notices.
Improving app functionality and service efficiency.
Fulfilling legal and regulatory obligations.
Sending marketing communications where you have opted in.
2.5 Sharing Your Information
We do not sell or rent your information. We share it only with:
Trusted service providers (e.g., payment processors, IT support, GPS tracking providers) bound by confidentiality agreements.
Clients requiring delivery status updates and PODs.
Authorities where legally required (e.g., court order, fraud prevention).
Successors in the event of a merger or sale of business assets.
2.6 International Transfers
If we transfer your personal data outside the UK or European Economic Area, we will ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Standard Contractual Clauses.
2.7 Data Retention
We retain personal data only for as long as necessary to fulfil our contractual, legal, and operational obligations:
User-provided data: retained while you actively use the app and for up to 6 years after your last job (for tax/legal purposes).
Automatically collected data: retained for up to 24 months, then anonymised or deleted.
2.8 Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion where legally possible (“right to be forgotten”).
Restrict or object to certain processing.
Receive your data in a portable format.
Withdraw consent for optional processing at any time.
Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).
Requests can be made by email to support@nationalsameday.com or in writing to National Sameday, Unit 1 Airport Executive Park, President Way, Luton, LU2 9NY.
2.9 Security
We use physical, electronic, and procedural safeguards to protect your information, including encryption, secure servers, and access controls. No system is 100% secure, but we take all reasonable measures to prevent unauthorised access.
2.10 Marketing
We will only send you marketing messages where you have given prior consent. You can opt out at any time by emailing support@nationalsameday.com or updating your preferences in the app.
2.11 Children’s Privacy
The NSD App is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us and we will delete it.
2.12 Changes to This Policy
We may update this policy from time to time. Any changes will be posted within the app and on our website, with the “Last Updated” date shown at the top. Continued use of the NSD App after updates means you accept the revised terms.
2.13 Contact Us
For questions about this policy or to exercise your rights, contact:
Email: support@nationalsameday.com
Post: National Sameday, Unit 1 Airport Executive Park, President Way, Luton, LU2 9NY
Tel: 01582 400 200